Section 1 – What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address. When you browse our online marketplace, we also automatically receive your computer's IP (Internet Protocol) address to provide us with information that helps us better understand your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent

How do you obtain my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to our collecting and using your data for that specific purpose only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to opt out.

How can I withdraw my consent?
If, after registering, you change your mind, you can withdraw your consent for us to contact you at any time for the continued collection, use, or disclosure of your information by contacting us at info@propolis-etc.ca or by sending us a letter to:
Propolis-etc… 105-2105 Chemin de l'Industrie,
Saint-Mathieu de Beloeil, Quebec, J3G 0S3

Section 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Use.

Section 4 – The website

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce's data storage, databases, and the general WooCommerce application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, the gateway will store your credit card data. It is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once this is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by the PCI-DSS standard, managed by the PCI Security Standards Council, which includes Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 5 – Safety

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement new, generally accepted industry standards.

Section 6 – Cookies

Our website uses cookies and other web technologies, such as invisible pixels, to analyze website usage.
A cookie is a small text file that a website server saves on your computer or mobile device. The server can later access the contents of this cookie file. Your web browser manages cookies.

Section 7 – Age of Consent

By using this site, you declare that you are at least the age of majority in your province or country, or that you are the age of majority and you have given your consent to a minor to use this site.

Section 8 – Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and contact information

If you wish to: access, correct, modify or delete the personal information we hold about you, register a complaint, or simply obtain more information, contact our customer service at info@propolis-etc.ca or by mail to Propolis-etc… 105-2105 chemin de l'Industrie, Saint-Mathieu de Beloeil, Québec, J3G 0S3.